Frequently Asked Questions (FAQ)
I placed an order but received no confirmation email. What should I do?
It’s possible that the order wasn’t correctly completed, or that an error was contained in your email address. Please also check to see if the confirmation email was delivered into your spam (junk mail) folder. If email from email@example.com was treated as spam, please adjust your email settings to allow email from our domain.
If the foregoing does not resolve the problem, please contact us using the inquiry form on this website, or by telephone.
What payment methods are available?
Can the payment method be changed after placing an order?
When will the product arrive?
The product is past the scheduled delivery time and has not arrived. What should I do?
Is it possible to change an order after placement?
Is it possible to cancel an order, or to return or exchange an item after delivery?
What is the policy concerning handling of personal information?
How do I ask a question not included among FAQ?
Please send your inquiry by email to firstname.lastname@example.org