Refund policy

We do not accept order cancellation after product shipment or product returns and exchanges.

Product exchange is only made when a product is defective.
(Please contact us at and specify your name, the product name, the date and time of purchase, and the order number.)


Product return deadline

Please contact us within 8 days of the day the product arrived.

Shipping cost for product returns

Communication Design Laboratory will pay the shipping cost for returned products that are defective.